Karen Wylie Insurance takes a personal approach to customer service
The Karen Wylie Insurance Agency strives to make customer service its
number one priority. This is music to the ears of anyone seeking
insurance coverage for home, auto, life, and other needs in a
customer-friendly environment. As a Farmers Insurance agency, it offers
a range of insurance products as well as financial and commercial
services.
Karen Wylie says her agency distinguishes itself by establishing a
personal relationship with clients and stands ready to assist them in
all their insurance needs. She says, “We try to make it so that of our
entire staff you are going to talk to somebody who knows you. It is very
important that we develop a personal relationship with whomever we talk
to. We believe that service is number one, and remain accessible to
customers anytime whether over the weekend or whatever. There’s never a
voicemail. You can speak to somebody live. You can text or send an
email. Mainly we are person-to-person and always available.”
The agency has an experienced staff, ranging in age from 30 to 63, with
over 30 years of working with Farmers insurance and its products. Karen,
a Houston native, has an office in Tomball and is a Heights area
resident. She has a doctorate in music from the University of Houston
and taught there for 15 years before joining Farmers Insurance as an
agent six years ago. “My office is on the north side of town but I make
house calls all over the Houston area. I am authorized to write
insurance statewide.”
When there is a loss or emergency Karen Wylie makes a special effort to
be on the scene with her clients to give advice and aid them in filing
claims. “After hurricane Ike we could not leave the area, our lines were
down and debris was everywhere, but I did make a point to drive around
the Heights and visit my clients and see if they needed anything. We
contacted Farmers and got them going on their claims. I had another
client whose house was on fire and I was out to dinner, and I got a
phone call and so we took off and went and got him started on his claim.
That’s just what you do as an insurance agent. If the phone rings and it
is one of your clients you stop whatever you are doing and see what they
need.”
Karen and her staff are available to discuss insurance options with
anyone. “We offer a free review of all insurance needs whether you are a
client or not. If you are interested in looking at Farmers we ask you to
bring a current policy and we will take a look at them and see if you
are covered properly, if you have good competitive rates, the right
endorsements and the right coverage. It is not always about the cheapest
price, but whether you are insured properly.”
The Karen Wylie Insurance Agency is a multi-service agency that can
bundle insurance and financial services to fit the needs of its
customers. This includes not only home, auto and life insurance but
flood, windstorm, business and recreational insurance as well. The
agency also offers a diverse collection of financial instruments and
services that include Roth IRA’s, 401K rollovers, college savings
accounts (529’s) and annuities. Life insurance programs provide estate
planning, tax deferred growth savings accounts, death benefits and a
legacy for family members.
For more information on insurance and financial services contact Karen
Wylie Insurance Agency, 12115 Heatherwick Dr., Cypress, at 281-379-4820,
832-296-1586 or email
kwylie@farmersagent.com.
